Let's start with the bad:
1. The included screen protector film was bent on some edges so no direct contact to the screen. Bubbles appeared underneath the protector even after applying it onto the screen slowly and carefully. I’ve decided to buy a better one.
2. After I placed the order, I contacted the sales department with questions about their stylus pen which I was thinking of adding to my order. I also left instructions on where I want the personalized script to be placed. They confirmed the script, but did not address my question about the pen. I would’ve followed up but the wallet was already shipped out.
3. DHL delivery procedure is unacceptable. No delivery notice was left on my door after first attempt, so I couldn't arrange for a delivery time before the courier left a final attempt notice. Consequently, I had to drive 25km to the nearest DHL Service Centre, which I had to do research to find because no pick-up address was left on the notice. The phone number on the notice is to their fully automated customer service line; no actual person to speak to and no response to my e-mail.
After paying £24.99 ($42.06 CAN) for 2-4 day delivery, you would expect that the only thing you'd have to pay upon delivery was duties and customs fees. Nope. Total COD was $33.59 (Duty 7.69, Processing Fee 10.00, Collect on Delivery Fee 4.00, Tax on Import 10.08, Sales Tax 5.70).
The customer service person I spoke to in person, while not rude, seemed indifferent to my concerns.
So because I didn’t want to wait, the wallet cost me a total of $145.77, meaning I paid more for delivery than for the case. Learning experience, I guess.
If DHL is the only option for overseas delivery, I would not order from TuffLuv again, despite the quality product they offer.
Now for the good:
Leather is excellent quality, feels tough but not stiff. I can easily fold the wallet the other way to act as a stand. While this is not the wallet’s intended purpose, the leather is strong and pliable enough to do so without apparent damage. The stitching appears robust.
As advertised, the wallet has 3 card slots; the cards I placed in the slots are easily accessible but not loose. The additional slot fits a 4th card and about 5 bills. Don’t put anymore into the slots than what I stated or the wallet won’t stay closed and you may damage your screen.
The plastic housing for the phone is durable and fits snug. The cut-outs for the buttons, flash and camera accurately match the phone so no issues with access or interference with phone functions.
The personalized script was exactly as ordered and was cut out of the leather precisely.
The included screen protector film is low quality.
Ensure that you know what you want prior to placing the order as you may have a difficult time adding to it.
Ask for an alternate delivery company.
The wallet is an excellent product, using high-quality leather and precision manufacturing techniques. It is esthetically pleasing as well as being functional and durable. The wallet is competitively priced for overseas customer as long as you’re willing to deal with longer delivery times. Notwithstanding the issues I mentioned, I’m very pleased with this product and would highly recommend it.
Posted by Kristian on 17/11/2013